The Best Advice

Feb 2019

I was recently featured in our company's intranet and was asked to answer a few questions about my career (below). I thought I'd share the answers here too.

What was the single most valuable piece of professional advice you've ever received?

I’ve received a lot of good advice over the years, so picking just one is hard…but I’ll try! It might seem kind of simplistic, but it’s probably the notion that not everyone thinks like you, not everyone communicates the way you do, and not everyone values the same things you value. In the UX world we have the truism “you are not the user”. Professionally, if you remember that everyone has unique needs and to tune your messaging and behaviors accordingly, you’ll do pretty well.

What was the last book you read that really inspired you?

I recently read “Thanks for the Feedback: The Science and Art of Receiving Feedback Well” and really enjoyed it. The book is about exactly what the title says and provides a great framework for receiving AND giving constructive feedback.

What’s the most important leadership lesson you’ve learned and how is it valuable?

For me, it's the idea that hiring well is the most important thing you can do a manager. If you can’t bring in good people there won’t be anyone to lead! Even worse, hiring poorly can cost much, much more than not hiring at all.